FAQ's

Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

- keeping track of your order's delivery status
- changing or cancelling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount

We are open from 12:00pm - 8:00pm (CEST Time). You can call us on+34 931 70 33 09 where one of our reps will be happy to assist you with your question or order.

Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

- keeping track of your order's delivery status
- changing or cancelling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount

Yes, but please check the laws in your own country, thepureplug.com sells cannabis seeds for souvenir purposes only.
Under Section 6 of the UK Misuse of Drugs Act 1971 it is an offence to cultivate any plant of the genus Cannabis in the UK without a license from the Secretary of State. All seeds are sold as souvenirs only. Due to the fact that some countries legally allow growing of hemp seeds some specifics are documented. This data is normally distributed via the World Wide Web and is available internationally. It is supplied to us by the breeder. Pure Sativa can accept no responsibility if you choose to break the law. Please don't.

The easiest way to measure your bong for a downtube or diffuser is to put a pencil or a straw down the hole where the downtube would normally go, mark the pencil at the top of the joint. Allow about 5mm and that's the size you need.

Our sativa hemp bags are made from 55% Hemp and 45% Organic Cotton.

Free seeds will not be added to your basket but you will see the offer on the product page, all our seed promotions are available while stocks last but should be taken off the site shortly after the promotional seeds have finished. We rarely don't have enough free seeds to fill all orders.

Easy, to get in our catalogue we just have to be wholesaling your product's, you will then be automatically added to our catalogue or flyers

We accept payment via Credit or Debit card or via Bank Transfer.

We calculate the postage costs by getting the weight of the order and getting the correct shipping price from our courier then adding packaging.

UK orders will be sent out Same day before 4pm and can take 1 - 5 working days to receive. International orders will be sent out Same day before 4pm and can take 2 - 14 working days to receive depending on location. Most US, Canadian and European orders will be received within two working days.

If the item you receive is not to your satisfaction you may return it within 14 days of receiving the order, we only accept item's back in an unopened and unused condition. You can find more information on our Terms and Conditions page.